free shipping for orders above AED 500
free shipping for orders above AED 500

EXCHANGE POLICY

At Canopi, we want you to feel confident and comfortable in every piece you wear. We’re with you every step of the way, and we’ll always do our best to make sure your experience is seamless and supportive.

exchange policy

How to Exchange

If you need to exchange your item for a different size, simply send us an email at hello@wearcanopi.com with with the following details:

  • Your order number
  • Desired size

Conditions:

  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Exchanges must be requested within 14 days of receiving your order.
  • Once your exchange is approved, we will send a courier to pick up the item(s)

Note:

  • Exchanges are only possible if your desired size is in stock.
  • We do not accept exchanges for international orders.

refund policy

While we do not offer refunds for non-defective items, we are happy to assist if you receive a product that is defective.
Refunds for Defective Items

If you believe you have received a defective item, please reach out to us within 14 days of receiving your order. Simply send an email to hello@wordpress-1168726-5670834.cloudwaysapps.com with the following details:

  • Your order number
  • A brief description of the issue
  • Clear photos of the defect
Our team will review your case promptly and guide you through the next steps. If the item is deemed defective, we will issue a full refund or provide a replacement, depending on your preference.

Conditions:

  • Items must be unused and in their original condition with tags attached (excluding the defect).
  • Exchanges must be requested within 14 days of receiving your order.
  • Shipping costs are non-refundable.
If you have any questions or concerns, don’t hesitate to contact us at hello@wordpress-1168726-5670834.cloudwaysapps.com

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